Frequently Asked Questions (FAQs)

Last Updated: 30/04/2025

At Laxile, we want your shopping experience to be smooth, secure, and enjoyable. We’ve compiled answers to some of the most frequently asked questions regarding orders, shipping, returns, refunds, and more.

1. How long does shipping take?
   We process and ship all orders from Monday to Friday. Here’s what you can expect:

Handling Time: 1 to 3 business days

Transit Time: 6 to 9 business days via FedEx or a reliable alternative

Total Estimated Delivery Time: 7 to 12 business days from the date of purchase

We aim to deliver as quickly as possible. However, delays may occur due to weather, carrier disruptions, or peak season. We appreciate your patience during such events.

2. What are the shipping charges?
   We offer a flat-rate shipping fee of $6.99 USD on all orders across the United States. This helps us maintain fast and reliable delivery without hidden costs.

3. How can I track my order?
   Once your order is shipped, you will receive a tracking number via email. You can:

Track the order on our Track Your Order page

Contact us at support@laxile.com if you didn’t receive tracking info within 3 days

We encourage you to check your spam/junk folder if you haven’t received the tracking email.

4. Can I change my shipping address after ordering?
   Yes, but only before your order is dispatched. If you need to change the address:

Email us immediately at support@laxile.com

Once shipped, address changes are not possible

If a package is returned due to a wrong address, reshipping charges will apply

Please double-check your shipping details before confirming your order.

5. What is your return policy?
   We accept returns under the following conditions:

Time Frame: Return requests must be made within 30 days of delivery

Condition: Items must be unused, in original packaging, with all tags and accessories

Exceptions: Final sale items, customized products, gift cards, or flash sale items are not returnable

To start a return, email us at support@laxile.com with your order number and reason for return. We’ll respond with a Return Authorization Number (RAN) and return instructions. Unauthorized returns may not be accepted.

6. Which items are non-returnable?
   The following cannot be returned or refunded:

Items marked as “Final Sale”

Customized or personalized products

Gift cards and promotional vouchers

Items damaged due to misuse or wear and tear

If unsure about a product’s return eligibility, feel free to ask us before placing the order.

7. How are refunds processed?
   Refunds are issued under the following terms:

Refund Method: Issued to the original payment method

Processing Time: Within 10 business days after we receive and inspect the returned item

Email Confirmation: You’ll receive a confirmation once the refund is processed

Note: Shipping charges are non-refundable unless the return is due to a Laxile error (e.g., incorrect or damaged item).

If the refund takes longer than expected, please check with your bank or credit card provider as processing times may vary.

8. What if I receive a damaged or incorrect item?
   We’re sorry if this happens — we’ll fix it immediately:

Notify us within 48 hours of delivery at support@laxile.com

Include clear photos and a description of the issue

You’ll receive a full refund or a replacement, depending on your choice

In such cases, we also cover the return shipping cost

Please inspect your package on arrival and reject delivery if visibly damaged.

9. Do you offer product exchanges?
   Yes, exchanges are possible but follow a simple process:

Return the original item through our return process

Once approved and refunded, place a new order for your desired item

Exchanges are subject to stock availability at the time of reordering

We currently do not reserve stock for exchanges.

10. How do I cancel an order?
    To cancel an order:

Email us at support@laxile.com immediately

Cancellations are only accepted before dispatch

Once shipped, the order cannot be canceled. You can, however, return the item after receiving it

Refunds for canceled orders follow our standard Refund Policy.

11. Is my personal and payment information secure?
    Yes, absolutely. We use advanced encryption and secure payment gateways to protect your data.

We never store credit card information

Your details are used only for order processing, shipping, and customer service

Please read our Privacy Policy for full details

We’re committed to maintaining your privacy and trust.

12. How do I contact Laxile for support?
    We’re here to help 24/7. You can reach us via:

Email: support@laxile.com
Response Time: Within 24–48 hours on business days

Feel free to contact us with any order, return, or shipping-related queries. We value every customer and strive for a seamless shopping experience.

Contact Information

Business Name: Laxile
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 ‪‪(832) 693-0528
Business Mail: support@laxile.com
Business Address: 30222 Stoney Plain Dr, Spring Texas 77386, United States